My initial questions by phone were answered by somebody in Kansas City, Missouri. My questions in person at PRVB were answered with a head teller saying, “Everybody is resistant to change. This merger will improve our technical performance.” So far, I was unable to activate my new bank card online. By phone, a PRVB person was able to activate the card. (Thanks, Jennifer!) Jennifer told me there was a glitch in the system.

On Monday, Oct. 12 at noon, I got online to activate my banking account so I could access/monitor from my computer. The highly professional printed mail I got in the mail said this was the time the whole change was supposed to be available. The system said I needed to change my password. No big deal, right? To change my password, I had to enter my old password, which worked last week. The system said it did not recognize my old password. So, I could not proceed.

I called on Tuesday morning to what used to be PRVB. The phone number was no longer available. I called the Community Banks number (provided in the printed mailers), punched the number to get to Customer Service, but was not connected to anyone or anything.

I finally Googled National Bank Holdings, the parent company of PRVB/Community Banks. I called and actually got to talk to a person, who said they would call me back. I’m waiting.

Maybe it’s just me, but Community Banks of Colorado (Kansas City) is not off to a very good start. I want to support our local businesses, but this is absurd.

David W. Brown

Bayfield