<\/p>\n
Some Durango residents have criticized city government for not adhering to the will of the people; city councilor Melissa Youssef acknowledged as much in her first address as mayor.<\/p>\n
But city officials said the city is in constant, two-way communication with residents: \u201cWe do a great job, but we have a lot of room for improvement,\u201d said Amber Blake, assistant city manager.<\/p>\n
City Council is prepared to take on that challenge, Youssef said. Councilors must tackle the issue by making themselves available for direct communication with the public when residents have concerns or feedback about polices, Youssef said.<\/p>\n
\u201cI think all of this ability to work on rebuilding trust starts with direct communication with your City Council, direct, meaning we basically report to the electorate,\u201d Youssef said. \u201cDirect contact to council is something we really want to encourage.\u201d<\/p>\n
That desire for direct contact extends to city advisory boards, too, Youssef said. The Council has liaisons to particular advisory groups, but in some cases, the lines of communication broke down, Youssef said.<\/p>\n
The council also must make its meetings more welcoming, Youssef said. Residents need to feel welcome when they walk into City Hall, Youssef said, and listening to people and giving credence to their ideas in decision-making will make people feel their voices are heard, considered and respected.<\/p>\n
And soliciting those people shouldn\u2019t be too difficult, Blake said. Durango has an \u201cextremely engaged public,\u201d she said. People want to participate and make their voices heard. The best way to embolden those voices is to help residents understand the public process so they know when, and how, to address their comments to councilors.<\/p>\n
If people understand the process, it make for better communication, she said.<\/p>\n
\u201cPeople don\u2019t like to waste their time,\u201d Blake said. \u201cThey want to make sure input is useful.\u201d<\/p>\n
Part of ensuring resident input is useful is active listening, Youssef said. In the discussions she has had with other city councilors since the new board was seated last week, Youssef said she is confident she and her fellow policymakers will take time to hear all ideas and decide what is best for the community.<\/p>\n
\u201cOur job is to actively listen, not reactivity listen, to understand what they\u2019re saying and the different points of view,\u201d Youssef said.<\/p>\n
The difficult part of engaging with the community is meeting those residents who may work two or three jobs to support their family. That person often doesn\u2019t have time to go to a listening session or board meeting. Youssef recognized that.<\/p>\n
One precedent Youssef said she\u2019d like to continue are City Council listening sessions. After a tax increase failed by more than 20 percent in 2018, Blake organized a series of listening sessions to engage with residents. While listening sessions are helpful, they are also fallible: they often draw the same people time and again who end up dominating the conversation.<\/p>\n
New councilors have brought new perspectives to the board, Youssef said. As with any turnover in City Council, new members often have an openness and willingness to approach issues differently, she said. And the two new councilors \u2013 Kim Baxter and Barbara Noseworthy \u2013 are equipped for engagement after knocking on thousands of residents\u2019 doors during the campaign. Baxter and Noseworthy likely met some of those individuals who don\u2019t participate often, giving them insight other councilors may not have.<\/p>\n
And while Youssef has some ideas about how to improve engagement with the community, her suggestions are just that: an idea. City Council operates as a five-person board, and the authority it has comes from its tribunal nature. Youssef said she has spoken with some city councilors, but open meetings laws restrict the amount of coordination that can happen outside of a public meeting.<\/p>\n
\u201cThis is going to be our overarching theme and goal of the year: working to rebuild trust,\u201d she said. \u201cWe really work to listen to understand what citizens of Durango have to say so we can fully represent the points of view going forward.\u201d<\/p>\n