{"id":68073,"date":"2017-02-13T12:00:00","date_gmt":"2017-02-13T19:00:00","guid":{"rendered":"https:\/\/dh.durangoherald.com\/tj\/purgatory-employee-and-longtime-skier-shares-good-vibes\/"},"modified":"2017-02-13T19:00:00","modified_gmt":"2017-02-13T19:00:00","slug":"purgatory-employee-and-longtime-skier-shares-good-vibes","status":"publish","type":"post","link":"https:\/\/dh.durangoherald.com\/tj\/purgatory-employee-and-longtime-skier-shares-good-vibes\/","title":{"rendered":"Purgatory employee and longtime skier shares good vibes"},"content":{"rendered":"\n<p><!-- gallery:75b051fa-2ece-403f-85c7-bbc322452c91 --><\/p>\n<p>Greg Ralph would have become a surfer had surfers been a little nicer.<\/p>\n<p>\u201cSurfers aren\u2019t the friendliest, most encouraging people toward beginners,\u201d said Ralph, who grew up in Southern California. \u201cIt\u2019s sort of that \u2018my wave\u2019 mentality, and I always seemed to be jumping on the wrong wave in front of the wrong guy, so I didn\u2019t get the warmest welcome from the surf crowd.\u201d<\/p>\n<p>Instead, he took up skiing, and has been \u201cmasquerading as a professional ski bum\u201d for 40 years.<\/p>\n<p>Ralph, 60, was hired three years ago as <a href=\"https:\/\/www.purgatoryresort.com\/\" target=\"_blank\" rel=\"noopener\">Purgatory Resort\u2019s<\/a> vice president of sales and marketing. He comes at a pivotal moment in the ski resort\u2019s 52-year history.<\/p>\n<p>James Coleman, who purchased the resort in 2015, is making notable improvements to amenities, and has added Purgatory to a family of four other ski areas in the Southwest \u2013 <a href=\"https:\/\/www.arizonasnowbowl.com\/\" target=\"_blank\" rel=\"noopener\">Arizona Snowbowl<\/a>, <a href=\"http:\/\/bit.ly\/2kZastV\" target=\"_blank\" rel=\"noopener\">Sipapu Ski &amp; Summer Resort<\/a> in New Mexico, <a href=\"https:\/\/skipajarito.com\/\" target=\"_blank\" rel=\"noopener\">Pajarito Mountain<\/a> in New Mexico, and, most recently, <a href=\"https:\/\/www.ski-hesperus.com\/\" target=\"_blank\" rel=\"noopener\">Hesperus Ski Area<\/a>, 11 miles west of Durango.<\/p>\n<p>The ski industry experienced record skier visits last year, but it\u2019s fighting for millennials, who have more options than ever when it comes to entertainment.<\/p>\n<p>Global warming threatens to reduce ski days, which means less income for resorts.<\/p>\n<p>Ralph, who averages 80 ski days a year (36 so far this year), has skied at nearly all resorts in six states: Colorado, California, Nevada, Idaho, Wyoming and New Mexico, as well as major resorts in Canada.<\/p>\n<p>\u201cPretty much everywhere in the West, I\u2019ve got a visit,\u201d he said.<\/p>\n<p>He has worked in various capacities of marketing, including as a private consultant. In doing so, he has made it a priority to learn every facet of the industry, including parking cars, checking tickets, flipping burgers, loading lifts, making snow and helping in rental shops.<\/p>\n<p>\u201cI feel it\u2019s important to understand all areas of the operation, not only to know it for marketing and promoting it, but also to understand what my fellow employees are going through and what they\u2019re up against,\u201d Ralph said.<\/p>\n<div class=\"naviga-element naviga-subheadline1\">Crash course<\/div>\n<p>Ralph made his first turns in 1976 during his sophomore year in college when a roommate found a four-day trip that included skiing, lodging and a bus ride from Southern California to Utah \u2013 all for $99. He skied at <a href=\"http:\/\/www.alta.com\/\" target=\"_blank\" rel=\"noopener\">Alta<\/a>, <a href=\"http:\/\/www.snowbird.com\/\" target=\"_blank\" rel=\"noopener\">Snowbird<\/a> and <a href=\"http:\/\/www.parkcitymountain.com\/\" target=\"_blank\" rel=\"noopener\">Park City<\/a> during that trip.<\/p>\n<p>It took him 3\u00bd to 4 hours to make it down his first run, he said, but what stood out was how friendly skiers were compared to surfers.<\/p>\n<p>\u201cWhen you flail across the run to the other side, fall, gather up your equipment and put it back on, other people are asking you if you\u2019re OK and if you needed help,\u201d he said. \u201cThat helpful culture was totally foreign to the surf culture I experienced in Malibu.\u201d<\/p>\n<p>Ralph packed up his Pinto station wagon and enrolled at the University of Colorado.<\/p>\n<p>\u201cI drove into Boulder just as the sun was setting, and it was gorgeous, and I fell in love with Colorado,\u201d he said.<\/p>\n<p>He averaged about 25 ski days during his junior and senior years at CU.<\/p>\n<p>Upon graduation, he returned to Los Angeles to work for an ad agency. Soon after, he took a marketing job with the <a href=\"http:\/\/ussa.org\/\" target=\"_blank\" rel=\"noopener\">U.S. Ski Association<\/a>, which gave him the chance to travel to ski resorts across the West.<\/p>\n<p>After two years, he embraced the \u201cski bum\u201d lifestyle by moving to the San Bernardino Mountains to work for <a href=\"http:\/\/www.bigbearmountainresort.com\/winter\/mountains\/mountains\/snow-summit\" target=\"_blank\" rel=\"noopener\">Snow Summit<\/a> (14 years) and <a href=\"http:\/\/bit.ly\/2gp6ZiF\" target=\"_blank\" rel=\"noopener\">Bear Mountain ski resort<\/a> (four years).<\/p>\n<p>He helped conceptualize events for the first <a href=\"http:\/\/xgames.espn.com\/xgames\/\" target=\"_blank\" rel=\"noopener\">Winter X Games<\/a>, held in 1997 at Snow Summit in Southern California, where he was vice president of marketing and sales. In the mid-1980s, Snow Summit was quick to embrace the new sport, which, in part, is why the first games were held there, he said.<\/p>\n<p>\u201cBut the Colorado thing was always calling,\u201d Ralph said. \u201cColorado is home of the ski industry. Twenty percent of the skier visits in the nation are done in Colorado. Colorado is by far the biggest market for skiers, by far the most innovative place.\u201d<\/p>\n<p>Ralph moved to Denver in 2000 and started his own consulting firm. His clients included Telluride, Mountain Travel Symposium and a public-relations firm out of Vail. His consulting work took him to more ski areas across the West.<\/p>\n<p>He then worked at <a href=\"http:\/\/www.skimonarch.com\/\" target=\"_blank\" rel=\"noopener\">Monarch Mountain<\/a> for nine years and helped increase skier visits by 30 percent. From Monarch, he joined Purgatory Resort.<\/p>\n<div class=\"naviga-element naviga-subheadline1\">Purgatory is \u2018user friendly\u2019<\/div>\n<p>Having visited nearly every ski area in the West, a few things stand out about Purgatory Resort \u2013 all of them having to do with how \u201cuser friendly\u201d it is, Ralph said.<\/p>\n<p>Positioned in Southwest Colorado, with a base at 8,793 feet in elevation and a peak at 10,822 feet, weather conditions are more hospitable than at ski resorts at higher elevations, where the air is thin and the wind howls, or at ski areas at higher latitudes, where the sun hangs low in the sky for much of the day, he said.<\/p>\n<p>The mountain offers a variety of intermediate, or blue, runs, he said.<\/p>\n<p>\u201cIt\u2019s not everything for a hard-core skier. It\u2019s not everything for a beginner skier. But it\u2019s pretty close to everything for an intermediate skier, and most of the market falls into that category,\u201d Ralph said.<\/p>\n<p>Finally, its location offers easy access from Arizona, Texas and New Mexico, he said.<\/p>\n<p>That\u2019s not to say it doesn\u2019t have limitations or room for improvement, he said.<\/p>\n<p>The resort is working this year to improve food and beverage offerings, and lodging is a challenge.<\/p>\n<p>Most of the condos near the base are individually owned, which means they\u2019re unique and renters don\u2019t always know what to expect. A hotel that offered the type of rooms visitors expect with a little more uniformity would be nice, he said.<\/p>\n<p>The resort also needs to expand parking, which overflows on busy days, even though there are no lift lines on the mountain, Ralph said.<\/p>\n<p>And the resort must keep adding value to its season pass, perhaps by partnering with other ski resorts that Purgatory customers want to visit, and vise versa, he said.<\/p>\n<p>\u201cWhile we\u2019ve done a great job of on-mountain stuff, we need to refine those amenities a little more,\u201d he said.<\/p>\n<div class=\"naviga-element naviga-subheadline1\">Ski industry faces change<\/div>\n<p>The industry as a whole faces challenges.<\/p>\n<p>Climate change is forcing resorts to invest heavily in snowmaking equipment to ensure a good early season.<\/p>\n<p>Ski areas also are seeking ways to offer year-round activities, which helps sustain employment and provides revenue during the summer months.<\/p>\n<p>\u201cIt\u2019s getting harder and harder to pay all your bills off winter revenue,\u201d Ralph said. \u201cIn the past, ski areas would make their money in the winter and bleed all summer long, get a line of credit to get through the fall, and then hope to have a good enough winter to put a little money in the bank.\u201d<\/p>\n<p>The popularity of snowboarding leveled out about three years ago, he said.<\/p>\n<p>\u201cSnowboarding brought excitement and fun into the business. Now, we need to continue that,\u201d Ralph said. \u201cThat young demographic has a lot of options out there, and how do we as a ski industry make enough noise or create enough excitement about what we have that those people are interested in what we\u2019re doing?\u201d<\/p>\n<p>The industry also needs to reach out to ethnic populations. Mexican nationals are a growing market for Purgatory, Ralph said, and Asians are interested in the sport.<\/p>\n<p>And in the age of social media, customers want to be connected with friends and family in real time, Ralph said. Purgatory is trying to increase its Wi-Fi offerings.<\/p>\n<p>\u201cIf they can\u2019t post a picture of themselves skiing for their friends to see it, to share in that experience, that hurts their experience,\u201d he said. \u201c\u2026 So we have to make that easier for them.\u201d<\/p>\n<div class=\"naviga-element naviga-subheadline1\">Staying positive<\/div>\n<p>While much has changed during the past 40 years, one thing remains constant: People are friendly toward each other on the slopes, Ralph said.<\/p>\n<p>Ralph said he remembers the kindness he experienced his first day skiing, and he tries to emulate that attitude every day. He\u2019s that guy on the chairlift who starts a conversation, asking everyone how their day is, where they\u2019re from, how often they ski, what other mountains they enjoy.<\/p>\n<p>\u201cMy favorite thing when I go up to the resort is when I see a guest who sort of has that deer-in-the-headlights look, sort of lost, maybe needs directions or a hand up or something. I love helping those people out, leaving them with the same impression that I was left with when I started.<\/p>\n<p>\u201cI wouldn\u2019t give up this lifestyle for anything,\u201d he added. \u201cYou look at the places we get to live: The mountains, the things we get to do \u2013 skiing, cycling \u2013 it\u2019s outrageous. There are people in the world that work their asses off for 50 weeks a year to get to come to where I live for two weeks on vacation.\u201d<\/p>\n<p><em class=\"mwc_shirttail\"><a href=\"mailto:shane@durangoherald.com\">shane@durangoherald.com<\/a><\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>bum-turned-executive sees bright future for Purgatory, ski industry<\/p>\n","protected":false},"author":1,"featured_media":68074,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"tags":[378,120,13,714,712,421],"naviga_topic":[],"class_list":["post-68073","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","tag-alpine-skiing","tag-colorado","tag-frontpage-lead","tag-human-interest","tag-purgatory","tag-tourism-and-leisure"],"acf":[],"author_name":"dh_admin","_links":{"self":[{"href":"https:\/\/dh.durangoherald.com\/tj\/wp-json\/wp\/v2\/posts\/68073","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dh.durangoherald.com\/tj\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dh.durangoherald.com\/tj\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dh.durangoherald.com\/tj\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dh.durangoherald.com\/tj\/wp-json\/wp\/v2\/comments?post=68073"}],"version-history":[{"count":0,"href":"https:\/\/dh.durangoherald.com\/tj\/wp-json\/wp\/v2\/posts\/68073\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/dh.durangoherald.com\/tj\/wp-json\/wp\/v2\/media\/68074"}],"wp:attachment":[{"href":"https:\/\/dh.durangoherald.com\/tj\/wp-json\/wp\/v2\/media?parent=68073"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dh.durangoherald.com\/tj\/wp-json\/wp\/v2\/categories?post=68073"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dh.durangoherald.com\/tj\/wp-json\/wp\/v2\/tags?post=68073"},{"taxonomy":"naviga_topic","embeddable":true,"href":"https:\/\/dh.durangoherald.com\/tj\/wp-json\/wp\/v2\/naviga_topic?post=68073"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}