{"id":30261,"date":"2023-12-09T07:00:00","date_gmt":"2023-12-09T14:00:00","guid":{"rendered":"https:\/\/dh.durangoherald.com\/tj\/staffing-shortages-and-lack-of-space-contributing-to-postal-problems-in-colorado-mountain-towns\/"},"modified":"2023-12-09T14:00:00","modified_gmt":"2023-12-09T14:00:00","slug":"staffing-shortages-and-lack-of-space-contributing-to-postal-problems-in-colorado-mountain-towns","status":"publish","type":"post","link":"https:\/\/dh.durangoherald.com\/tj\/staffing-shortages-and-lack-of-space-contributing-to-postal-problems-in-colorado-mountain-towns\/","title":{"rendered":"Staffing shortages and lack of space contributing to postal problems in Colorado mountain towns"},"content":{"rendered":"
\"The
The U.S. Post Office at 35 S. Beech St. in Cortez. (Erika Alvero\/The Journal file)<\/span>du1-i-syn<\/span><\/figcaption><\/figure>\n

\u201cOn-time mail delivery was up to five percentage points lower,\u201d the report stated. It found that package delivery was also lower than the nationwide average. However, how big that gap actually is was left unclear, as numbers regarding package delivery were redacted from the public report.<\/p>\n

The Postal Service has not responded to a request from CPR for an explanation of why it redacted those figures.<\/p>\n

For Colorado lawmakers, who have seen these complaints increase in the last couple of years, the report made clear Coloradans aren\u2019t getting the service they are required to receive.<\/p>\n

\u201cI think the audit confirms what we already knew, which is significant mail delays, huge gaps in services,\u201d said Rep. Brittany Pettersen.<\/p>\n

The freshman Democrat heard about delivery problems in her district during her first weeks in office.<\/p>\n

The report blamed some of the trouble on understaffing and Pettersen said she\u2019s looking at different options \u201cfor additional support for cost of living, stipends\u201d to help serve rural communities better.<\/p>\n

\u201cMail service is one of the most important things that we provide. And we need to make sure that it\u2019s working for people no matter where you live,\u201d Pettersen said.<\/p>\n

What the report found<\/div>\n

The report looked at just over a dozen mountain post offices in Colorado, from Westcliffe and Buena Vista to Steamboat Springs to Dillon.<\/p>\n

The findings echoed what many residents have noted for years. There are staffing and retention issues, in part due to the high cost of living, especially housing. That has led workers to face \u201clong hours, high tensions, and the inability to meet customer needs.\u201d<\/p>\n

Some mountain post offices don\u2019t have the necessary space to deal with the growing number of packages, especially due to the e-commerce they have to handle.<\/p>\n

The report also raised some other issues, such as improper handling of mail and packages leading to delays and misinformation or that transportation schedules did not match up with the workflow of some of the post offices, also contributing to delays.<\/p>\n

Investigators made nine recommendations, from increasing pay in Colorado mountain towns based on locality to reviewing trip times to make sure they align with transportation schedules.<\/p>\n

\u201cIt is critical that the USPS immediately implement the recommended reforms in the OIG audit report and take these steps forward to increase transparency and accountability for the lower on-time service performance,\u201d said Rep. Joe Neguse.<\/p>\n

Members of the delegation are calling on the Postal Service to implement the recommendations quickly, pledging to work with them to ensure it happens.<\/p>\n

\u201cIf they don\u2019t fix it \u2013 and again it\u2019s preferable that the Postal Service will fix this on their own \u2013 but if they don\u2019t, then we\u2019ll have to do legislation,\u201d said Sen. John Hickenlooper. He and Sen. Michael Bennet met with Postmaster General Louis DeJoy in Marc to discuss the mail service problems in Colorado. This came after the two invited DeJoy to tour a Postal Service facility in the state to see firsthand the challenges customers and workers face.<\/p>\n

But after years of complaints, there\u2019s only so much time the lawmakers are willing to give the Postal Service to fix the problems. Hickenlooper predicted that if Colorado mountain towns aren\u2019t experiencing better service by this time next year, you\u2019ll see legislation to improve the situation.<\/p>\n","protected":false},"excerpt":{"rendered":"

U.S. Post Office at 35 S. Beech St. in Cortez. (Erika Alvero\/The Journal file)du1-i-syn \u201cOn-time mail delivery was up to five percentage points lower,\u201d the report stated. It found that package delivery was also lower than the nationwide average. However, how big that gap actually is was left unclear, as numbers regarding package delivery […]<\/p>\n","protected":false},"author":1,"featured_media":30262,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[],"tags":[120,28,3172],"naviga_topic":[],"class_list":["post-30261","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","tag-colorado","tag-headlines","tag-mountains"],"acf":[],"author_name":"dh_admin","_links":{"self":[{"href":"https:\/\/dh.durangoherald.com\/tj\/wp-json\/wp\/v2\/posts\/30261","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dh.durangoherald.com\/tj\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/dh.durangoherald.com\/tj\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/dh.durangoherald.com\/tj\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dh.durangoherald.com\/tj\/wp-json\/wp\/v2\/comments?post=30261"}],"version-history":[{"count":0,"href":"https:\/\/dh.durangoherald.com\/tj\/wp-json\/wp\/v2\/posts\/30261\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/dh.durangoherald.com\/tj\/wp-json\/wp\/v2\/media\/30262"}],"wp:attachment":[{"href":"https:\/\/dh.durangoherald.com\/tj\/wp-json\/wp\/v2\/media?parent=30261"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/dh.durangoherald.com\/tj\/wp-json\/wp\/v2\/categories?post=30261"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/dh.durangoherald.com\/tj\/wp-json\/wp\/v2\/tags?post=30261"},{"taxonomy":"naviga_topic","embeddable":true,"href":"https:\/\/dh.durangoherald.com\/tj\/wp-json\/wp\/v2\/naviga_topic?post=30261"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}